Customer Care and Delivery
Domestic Dispatch: Swift and Secure
Enjoy free and secure shipping on your orders over £100.
For any other orders shipping costs are £3.50.
Ready-to-Ship Items: Quick Dispatch within 4 Days
Our ready-to-ship items will be dispatched promptly within 4 days of your order. For made-to-order items, expect delivery times ranging from 1-2 to 2-3 weeks, contingent upon the complexity of the piece. We'll keep you informed with precise timeframes for made-to-order items.
International Shipping
International shipping is available at check out, the flat fee is £15 for international orders sent with Royal Mail International.
Returns and Refunds
If you decide not to keep a received piece, a full refund will be issued upon safe return. Unfortunately, made-to-order items are non-returnable. If you have any concerns or are dissatisfied, please contact us, and we'll work to ensure your satisfaction.
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Customer satisfaction is very important, we are happy to provide a refund for any items returned within 14 days of receipt. We do not offer exchanges. Goods must be received in the same condition as shipped. Return postage charges are not refundable.
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We recommend you use an insured and tracked delivery service for your return, and retain your proof of postage, as we cannot be held liable for goods lost or damaged in transit.